Privacy Policy
ce66 Data Protection Statement

01 Data We Collect

ce66 collects personal data from players through several channels: the account registration form, ongoing platform usage, payment transactions, customer support interactions, and technical systems such as web server logs and cookies. We collect only the data that is necessary for the purposes described in this policy. The categories of personal data we collect are set out below.

ce66 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information as a matter of course. If sensitive data is ever relevant — for example, in the context of a responsible gaming self-exclusion request — it will only be collected with your explicit consent and used solely for the stated purpose.

02 How We Use Your Data

ce66 processes personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are as follows:

• Account Management: To create, maintain, and administer your ce66 player account, including authentication, password recovery, and account settings management.
• Service Delivery: To provide access to all platform features including casino games, sports betting markets, fishing games, and live dealer tables, and to record gameplay activity accurately.
• Payment Processing: To process deposits and withdrawals, verify that payments originate from accounts registered in your name, and maintain accurate financial records for each transaction.
• Identity Verification: To verify your identity and age (18+ requirement) when required, either at registration or at the point of a withdrawal request, in accordance with our anti-fraud and know-your-customer obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-account violations, bonus abuse, and other platform integrity breaches.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce self-exclusion and deposit limit settings, and to send responsible gaming communications where appropriate.
• Customer Support: To respond to your support enquiries, resolve disputes, process complaints, and maintain a record of our communications for quality and compliance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the platform, identify performance issues, and improve the overall user experience.
• Marketing Communications: To send you promotional offers, bonus announcements, and seasonal campaign notifications (such as BPL, Eid, or Pohela Boishakh promotions) — but only where you have opted in to receive such communications or where we have a legitimate interest to do so under applicable guidelines. You may opt out at any time.

03 Data Sharing & Third Parties

ce66 does not share your personal data with third parties except in the limited, specific circumstances described below. In all cases where data is shared, we require that the receiving party maintains appropriate confidentiality and security standards consistent with those applied by ce66 itself.

• Payment Service Providers: Transaction data is shared with payment gateway providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely for the purpose of processing your deposit or withdrawal instruction. Each provider processes this data under their own privacy policy and terms of service.
• Game Software Providers: Anonymised session data (game type, bet size range, session duration) may be shared with certified game software suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi for technical performance monitoring, RNG audit compliance, and game integrity purposes. Personally identifiable information is not included in these data exchanges.
• Identity Verification Services: Where enhanced identity verification is required, your submitted identity documents (national ID, passport scan) may be passed to a third-party verification service provider for document authenticity checking. Such providers are contractually bound to handle your data securely and exclusively for the stated verification purpose.
• Technology Infrastructure Providers: ce66 uses hosting, content delivery, and platform infrastructure services. These providers may have incidental access to data stored on their systems in the course of providing technical services, but they are not authorised to process that data for any independent purpose.
• Legal and Regulatory Obligations: ce66 may disclose personal data where required to do so by a valid legal process, court order, or regulatory authority instruction. In such cases, ce66 will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where it is legally permissible to do so.

ce66 does not transfer personal data to jurisdictions outside of those necessary for the delivery of platform services without taking appropriate steps to ensure that an adequate level of data protection applies to the transfer.

04 Cookies & Tracking Technologies

ce66 uses cookies and similar tracking technologies on the ce66.club website to ensure the platform functions correctly, to maintain your login session, and to collect anonymised analytics data that helps us improve performance and usability. A cookie is a small text file placed on your device by your browser when you visit the website.

The types of cookies used on the ce66 platform are as follows:

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that disabling strictly necessary cookies may prevent certain platform features — including login and game loading — from functioning correctly.

05 Data Security Measures

ce66 applies a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with evolving security standards and threat intelligence.

• Transport Encryption: All data transmitted between your browser or device and the ce66 platform is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser address bar confirms that your connection is secured at all times.
• Data Encryption at Rest: Sensitive personal data stored in ce66 databases, including identity verification records and financial transaction data, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within ce66's internal systems is restricted on a strict need-to-know basis. Staff members are granted data access permissions only to the extent required for their specific operational role.
• Password Security: Player account passwords are stored as salted cryptographic hashes. ce66 staff cannot view your plaintext password under any circumstances. If you forget your password, it can only be reset — never retrieved.
• Fraud Detection Systems: ce66 operates automated fraud detection and anomaly monitoring systems that flag unusual login activity, suspicious transaction patterns, and potential account compromise attempts in real time.
• Security Audits: The ce66 platform undergoes periodic security assessments to identify and remediate vulnerabilities. Game RNG systems are subject to independent certification audits by the software providers' certification partners.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a significant risk to your rights or interests, ce66 will notify affected players as promptly as practicable through the contact details held on their account.

06 Data Retention Policy

ce66 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied to each category of personal data are as follows:

• Active Account Data: Identity, contact, and financial data is retained for the full duration of an active account relationship. Gameplay and transaction records for active accounts are retained on a rolling basis to support responsible gaming monitoring, dispute resolution, and financial reconciliation.
• Closed Account Data: Following voluntary account closure, core identity and transaction records are retained for a minimum period of five years. This retention period is required to satisfy anti-money-laundering record-keeping obligations and to respond to any future legal or regulatory enquiries relating to the account period.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to ensure that a player who has requested permanent exclusion cannot be re-onboarded to the platform at a future date, even if the original account record is otherwise deleted.
• Support Interaction Records: Live chat transcripts and support ticket records are retained for a period of three years from the date of the interaction, to support quality assurance, dispute resolution, and compliance monitoring.
• Analytics Data: Anonymised, aggregated analytics data that cannot be linked back to any individual player is retained indefinitely for platform performance analysis purposes.
• Marketing Consent Records: Records of your marketing communication preferences and any opt-in or opt-out actions are retained for the duration of your account relationship plus five years, to demonstrate compliance with consent obligations.

When personal data reaches the end of its applicable retention period and there is no remaining legal basis for continued storage, ce66 securely deletes or anonymises that data using industry-standard data destruction methods.

07 Your Privacy Rights

As a ce66 player, you hold a number of rights in relation to your personal data. ce66 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the ce66 support team via the live chat function on the platform and identify yourself clearly so that your request can be matched to the correct account.

• Right of Access: You have the right to request a copy of the personal data that ce66 holds about you. We will provide this in a clear, readable format within a reasonable timeframe following receipt of a verified request.
• Right to Rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating an email address or phone number) can be made directly within your account settings without requiring a formal request.
• Right to Erasure: You may request the deletion of your personal data. This right is subject to limitations — for example, ce66 cannot delete transaction records that must be retained to satisfy financial record-keeping obligations, or self-exclusion records that must be preserved to protect your safety.
• Right to Restriction of Processing: In certain circumstances, you may request that ce66 restricts the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible and where the processing was based on your consent or on a contractual basis.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications from ce66 at any time by contacting support or using the unsubscribe mechanism in any marketing email. Withdrawal of marketing consent does not affect your account status or access to platform services.
• Right to Withdraw Consent: Where ce66 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to the withdrawal.

08 Policy Updates & Contact

ce66 reviews this Privacy Policy periodically and will publish an updated version at ce66.club/privacy-policy whenever a material change is made to our data practices. The effective date at the top of the document will reflect when the most recent version came into force. For significant changes that materially affect how we use your data, ce66 will endeavour to notify registered players via email using the address held on their account prior to the changes taking effect.

Your continued use of the ce66 platform after a revised Privacy Policy has been published constitutes acceptance of the revised policy. If you do not agree with the changes, you should contact the support team to discuss your options, which may include closing your account.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how ce66 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the ce66 platform. This is the fastest way to reach the support team for privacy-related matters.
• Email: [email protected] — please include your registered account username and a clear description of your enquiry. Do not include your password in any email communication.

ce66 takes all privacy concerns seriously and will investigate every complaint fairly and thoroughly. If you are not satisfied with our response, you retain the right to escalate your concern through any appropriate legal or regulatory channel available to you.